Training offered by Brooks Jordan

We provide training nationwide and can deliver training for groups of staff at your premises or for individuals on one of our open courses.  For details of open courses visit courses booking now for more information

• Managing conflict in the workplace – Conflict in the workplace is one of the most commonly reported workplace issues  Badly handled – challenging behaviour can lead to a significant loss in productivity for the organisation and stress for all concerned.

 

• Personal Safety  for Lone Workers – Delivered to staff - this programme concentrates on helping individuals identify risk and raise their personal safety awareness.  When provided to line managers – we concentrate on helping line managers identify lone worker risk to facilitate implementation of ‘in – house’ lone worker risk reduction strategies/policies.  Save money! tailor this programme by adding a ‘train the trainer’ module to the course so staff can train in house. (See below for more details)

 

• Accredited Personal Safety Training This level 2 qualification delivered via CIEH (minimum of six hours contact time) is assessed by means of 30 multiple choice questions. 

• Combined Personal Safety and Conflict Resolution with Breakaway Skills: This is a great cost effective choice if you are looking to cover a lot of ground in a short space of time.   Teaches very simple breakaway skills in conjunction with diffusion techniques – can be delivered with or without the personal safety element (half or one day).

 

• Breakaway Skills Training – Designed for delivery to staff working in care homes, or in other high risk roles where the risk of physical assault is a possibility.

• Positive Handling and Physical Interventions training – Delivered to staff working in psychiatric units or to care home staff caring for service users with challenging behaviour. (Delivered as refresher training over 2-3 days and over five days to new staff).

 

• PTLLS Level 3 7303 Award in Preparing to Teach in the Lifelong Learning Sector: This introductory qualification will give you an excellent grounding in how to structure and deliver great training and teaches you how professionals measure the effectiveness of their delivery.

• Confidentiality Training (Data Protection & Freedom of Information Awareness) It is essential for organisations dealing with personal data that all staff are aware of their duties and responsibilities under these two peices of legislation. Delivered by an expert in Data Protection law this course can be provided as a short course (half day) for staff or as a more detailed programme for managers (one day).

 

• Dealing with Difficult Customers - Concentrates on talking skills & diffusion techniques to manage customer conflict or challenging behaviour.  Delivered over half or one day.

 

• Customer Service Skills – Looks at great and not so great customer service practices and gets staff to identify for themselves the effect they have on their organisation when they get it wrong and helps staff identify improvements they can make.  This highly interactive training is also a great way to team build!

 

• Telephone Handling Techniques (half day) – Similar to customer service skills training but deals with the specific issues around using a phone and in particular aggression that some customers exhibit due to there being no face to face contact.

 

• Equality & Diversity Awareness raising regarding the six areas of legislation designed to protect an individual’s rights – Race, Disability, Sexual Orientation, Age, Equal Opportunities and Religious discrimination.

 

• Anger Management – Designed to help people with challenging behaviour manage personal issues which can cause conflict and prevent successful progression in employment.  Can be delivered to small groups or one to one as a therapeutic intervention.

 

Health & Safety Awareness

• Health & Safety at Work Act 1974
  • general overview for Managers or for whole workforce.
  • with COSHH
  • with guidance on compiling a risk assessment

• Fire Safety Awareness
• Working at Height Regulations and practical training.
• Manual Handling and lifting
• CPR & CPR with basic Anaphalaxis awareness
• Basic First Aid at Work
• Stress awareness with relaxation techniques (for staff rather than managers)  See course for managers below.

 

Leadership and Management Training

• Team Building – No one is perfect but a team can be this training looks at how to build a team and ways of considering the various team roles that exist.

 

• Performance management – To consider how setting and communicating clear goals for each member of staff and how to monitor progress toward these goals will impact on achieving your organisations targets.

 

• Project Management – To discuss the life cycle of a project from preparation, which will include risk assessment, scoping and roles and responsibilities. To identifying the critical path to monitoring and closure.  In this course the processes that are considered can easily be applied to task management as well as more in depth projects.

 

• Coaching skills – To discuss what is coaching, how it differs from mentoring and how effective it is in the workplace.  To introduce the skills involved and one of the most popular coaching models.

 

• Presentation skills – To explore what makes a good presentation, how to structure what you want to say and how to deliver it.

 

• Change Management – To explore how people behave as they work through change and how to manage your self and others through the process.  Particularly important in the current economic climate to enable organisations to identify what risks they face and to see where the opportunities to future growth may be.

 

• Managing Stress – As a manager you are responsible for managing the stress of others, as identified by the HSE.  This session considers the impact of stress on yourself and others and practical tips on how to manage it in practice.  (Deals with legal the requirements in relation to stress management).

HR  Issues

• Recruitment & Selection Training, creating an effective person specification and recruiting against it. Explore the skills required to successfully recruit the right person

 

• Managing Capability Issues – how to successfully support a member of staff who is not achieving the realistic goals that are being set.

 

• Dealing with Disciplinary matters – How do you manage the process of a disciplinary?  Training considers the ‘contract of employment’ the process and skills required to successfully ensure that all members of staff are aware of expected standards while they are employed by you.

 

Brooks Jordan offers a wide range of both accredited and non-accredited courses, and we’ll help you decide which is the best fit for your needs.  Use the navigation above to find the course that’s closest to what you’re looking for, and then call us on 01623 407 793, or email us here.