Training offered by Brooks Jordan Training programmes NHS National Syllabus training from Brooks Jordan
Course Overview
Conflict Management training is now mandatory within the NHS and a National Syllabus has been developed for trainers to follow. Brooks Jordan uses the Syllabus to equip healthcare professionals with the skills they need to effectively manage and resolve conflict situations that may arise with patients and service users. Delegates are also taught to identify risk at an early stage so that confrontations and aggression can be avoided and the situation defused. The course content focuses on communication skills and how to observe and interpret body language and behaviour.
Course Aims
The National Syllabus trains delegates to:
- Recognise different types of conflict that they may encounter
- Identify the associated risks
- Understand and be able to use different methods of resolving such conflicts
- Successfully defuse situations before they become violent
- Justify any action taken within a legal, moral and ethical framework.
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Contact Brooks Jordan for details of the next available course.
