Dealing with Difficult People
This course is ideal for you if:
You sometimes have problems with unacceptable behaviour between staff or you are experiencing conflict from colleagues in your workplace.
Using a variety of training methods, including lectures, work related exercises and scenarios; this practical interactive programme is designed to equip you with the tools neccesary to help you overcome conflict from colleagues or within teams.
In just one day you will learn:
- Why conflict is inevitable
- That not all conflict is negative and can be good for an organisation if properly managed
- How to develop your own preference for coping and resolving conflict situations
- How to manage and resolve conflict with both internal and external challenging individuals
- To develop the skills needed to handle a variety of everyday confrontational situations
- To distinguish between aggressive, assertive and submissive behaviour.
This management development training programme is available throughout the UK and can be delivered at your own premises.
CPPD Value 6. Hours
All Brooks Jordan’s Conflict Management training courses can be delivered as accredited courses by awarding bodies e.g. City & Guilds, CIEH, Highfield awarding body for compliance etc. and meet the high quality assurance standards expected of awarding professional bodies.
Many of the delegates who booked Managing Conflict also attended the following courses:
Personal Safety training course, Breakaway Skills training course.
Delegates who attended this Managing/Resolving Conflict course said:
“We booked Brooks Jordan to deliver Conflict Resolution training for Solihull and Birmingham VTS students; and I have to say we weren’t disappointed! Chris was brilliant! He was a great speaker, and his anecdotes of personal experience of handling conflict allowed him to bring the training to life. Dr Ryan Prince MB ChB MRCGP GP Trainer, Training Programme Director and Associate GP Dean- West Midlands Deanery Royal College of General Practitioners Honorary Secretary – Midland Faculty
“Excellent course identifying many aspects of Conflict Resolution, geared towards enforcement staff and presented by persons who themselves have had many years of enforcement experience. The practical session was excellent. This course is suitable for any member of NYCC especially staff who have to meet members of the public.”Lawrence Black, North Yorkshire County Council Trading Standards Special Investigations Unit
“A very enjoyable course which will be very useful in everyday situations. I found the training to be a good mix of practical advice and theoretical information backed up by knowledgeable and experienced tutors – an excellent course all round.”G. Davies, Leisure Centre Manager Bassetlaw District Council Worksop Nottinghamshire
Since Brooks Jordan started training Hampshire’s Community Safety Officers, reports involving incidents of conflict, violence and aggression have dropped from eight a week to two a month and I have no hesitation in recommending this company as I can testify that this training in both Personal Safety & Conflict Resolution represents an excellent investment in staff training. Paul Hayes Community Safety Manager Hampshire County Council. Read more comments here
Call us now for more information on: 01623 407793