Conflict Management training from Brooks Jordan
Course Overview
The Conflict Management course is aimed at public and private sector employees who need to know how to effectively resolve conflict situations in the workplace. Delegates will learn how to safely manage agitated and angry customers or service users so that incidents do not escalate into physical aggression or attack.
Course Aims
The primary aims of the Conflict Management course are to:
• Raise delegates’ awareness of conflict and the situations that cause it
• Teach them to understand how and why agitation can lead to angry and potentially violent behaviour
• Train delegates to read body language and use a range of communication skills that will help them defuse conflict situations and reduce the risk of physical assault.
Download PDF Course Programme to Read more
What people say about this course
‘A well presented course on handling conflict in the job. The trainers dealt very well with identifying the early warning signs which may precede physical assault and danger signs indicating when an assault may be imminent. They provided practical guidance on how best to diffuse fraught situations. The whole course was pitched at just the right level. A very worthwhile & informative course.’
Kevin Stace, North Yorkshire County Council Regulatory Services
Contact Brooks Jordan for details of the next available course.
