Conflict Management training programme
This course is ideal for you or your staff if there is a potential for encounting aggressive or violent service uses
In just one day you will learn how to:
- Identify conflict and the situations that cause it
- Safely manage agitated/angry service users
- Read body language, use a range of communication skills that will defuse conflict reducing the risk of physical assault.
What people say about this course
‘A well presented course on handling conflict in the job. The trainers dealt very well with identifying the early warning signs which may precede physical assault and danger signs indicating when an assault may be imminent. They provided practical guidance on how best to diffuse fraught situations. The whole course was pitched at just the right level. A very worthwhile & informative course.’
Kevin Stace, North Yorkshire County Council Regulatory Services
Contact Brooks Jordan for details of the next available course.