City & Guilds courses from Brooks Jordan
Security Licensed Level 2 Conflict Management training
Course Overview
The Level 2 Certificate in Conflict Management is designed to provide a basic understanding of how to deal effectively with workplace violence. It is a vocational award aimed at public and private sector employees that are vulnerable to incidents involving violent or aggressive people. The award is linked to the knowledge and understanding requirements of the Security Industry Authority specification for security guarding and the City & Guilds Level 2 NVQ in Providing Security Services. Recommended by ACPO (Association of Chief Police Officers), the Level 2 Certificate in Conflict Management is also suitable for local authority and civil enforcement officers who carry out high risk duties where good conflict management skills are essential.
Course Aims
The course will teach delegates to:
- Assess and reduce the risk of violence in the work environment
- Identify behaviour that indicates an escalation towards violence and take appropriate measures to either avoid or calm and defuse the situation
- Identify post-incident support and report the circumstances to provide information for personal and organisational learning.
- Develop instructor competencies in risk assessment & management within the training and operational environments for the care of the service user and staff member.
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Contact Brooks Jordan for details of the next available course.
