Get in touch: 01623 407 793





St Bedes School

The Brooks Jordan sessions were excellent. Students were taught to understand aggressive body language and how to use their own body language to de-escalate potentially aggressive situations.

Coranne Laws – Senior Tutor, St Bede’s School

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Personal Safety Training – Home

Discover How You Can Manage Workplace Conflict, Violence and Aggression.

Simple, Effective, High Impact Personal Safety,  Conflict Resolution Training & Health/Safety training

If conflict, violence, intimidation and aggression are factors in your workplace,  Personal Safety & Conflict Resolution training  can help you.

Personal Safety training & Conflict Resolution training

Leading the field in Personal Safety & Conflict Resolution training

Our team of dedicated, qualified and experienced conflict resolution and personal safety trainers can teach you how to:

  • Carry out a full personal safety & conflict resolution training needs analysis
  • Carry out a full personal safety dynamic risk assessment.
  • Assess and defuse confrontational situations, minimising personal risk
  • Safely and confidently respond to conflict and threatening behaviour
  • Communicate clearly under fire.

Whether you’re confronted by angry customers, or you deal with any other potentially volatile group, you’ll be able to conduct your business with greater confidence and in much greater safety.  In fact, we regularly provide  personal safety &conflict management training for groups and organisations throughout the UK which include organisations such as:

  • The NHS / new GP Consortia
  • The private health care sector
  • Local Authorities and Teachers
  • Law Enforcement agencies
  • Community and Voluntary Groups
  • And much more.

And for those situations where conflict, violence or aggression cannot be avoided, we’ll train you in the skills you need to safely and legally protect yourself.

Contact us today for an informal chat about how we can deliver you quality conflict resolution training to protect you and your staff.

As well as personal safety and conflict resolution training we are also able to offer fire safety training, breakaway skills training, confidentiality training, training for schools / colleges and much more.

Organisations that have been through our personal safety & conflict management training programmes are happy to report:

  • Fewer incidents of conflict and workplace violence
  • Reduced need for physical interventions
  • Improved customer satisfaction
  • A calmer, more secure workplace
  • Staff that feel happier, safer and more confident at work
  • Greater compliance with current Health & Safety legislation.


What our clients say about our personal safety & conflict resolution training:

Hi Julie and Chris

Many thanks – fantastic feedback.


Lisa Jones

Learning and Development Officer, Public Health Wales

Swyddog Datblygu Proffesiynol a Sefydliadol, Iechyd Cyhoeddus Cymru, Rhif 2 Capital Quarter, Tyndall Street, Caerdydd CF10 4BZ

Learning and Development Officer, Public Health Wales, Number 2 Capital Quarter, Tyndall Street, Cardiff CF10 4BZ

 Subject: Violence & Aggression Training


I have been asked to feedback to you following the recent Violence and Aggression Level C training that was held at BTW recently (15th December 2017).

Two sessions were held on site and these proved to be very useful and informative to the staff who attended. They were well received and I just wanted to thank you for arranging them.

Could you please ensure that the trainer is thanked on our behalf.

Many thanks.


Amanda Titheridge Screening Centre Manager, Breast Test Wales, Maes Du Road, Llandudno LL30 1QY


“Since Brooks Jordan started providing conflict resolution  training to Hampshire’s Community Safety Officers, reports involving incidents of violence and aggression have dropped from five a week to two a month and I have no hesitation in recommending this company as I can testify that the  Personal Safety & Conflict Resolution training represents an excellent investment.”

Paul Hayes Community Safety Manager Hampshire County Council.

Brooks Jordan offers a wide range of both accredited and non-accredited personal safety and conflict management training courses, and we’ll help you decide which is the best fit for your needs.  Use the navigation above to find the course that’s closest to what you’re looking for, and then call us on 01623 407 793, or email us here.

Brooks Jordan Training Services; Your Local Authority on Personal Safety,  Conflict Resolution Training & Health /Safety training.